Refund policy
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Exchanges Only — No Refunds
Please note that we do not offer refunds once an order has been placed.
We only offer exchanges under the following conditions:
• The item is defective or damaged upon arrival
• You received the wrong item, size, or variant
To be eligible for an exchange:
• You must contact us within 3 days of receiving your order
• The item must be unused, in its original packaging, and in resaleable condition
Once your exchange request is approved, we’ll provide return details and ship the replacement once the returned item is received.
You can always contact us for any return question at nickysebia1981@gmail.com.